Apprenticeships with Hays Travel

At Hays Travel we are committed to enabling careers through apprenticeships and annually we recruit an apprentice in every branch nationally and in each department in Head Office in Sunderland.

Our award-winning apprenticeships offer you the opportunity to inspire knowledge and imagination through an ambitious programme of study while earning a salary, gaining valuable on-the-job experience and achieving a nationally-recognised certificate.

Our experienced Learning and Development Coaches are on hand to give you expert advice to embed knowledge and support you to achieve your aspirations for your future success. You will be given one-to-one support with award-winning training throughout your apprenticeship to develop your personal skills, resilience and exceptional customer service skills.

Many of our team leaders and managers started their career as an apprentices and there are many development opportunities at Hays Travel for you to progress in your career.

We also pride ourselves in having strong safeguarding and welfare support in place for our apprentices, it is a safe, fun and happy place to start your career however, it's not all about work. We are a Company that celebrates success, is supportive, listens and develops you, plus as one big family we like to party too.

Featured roles

There are roles for apprentices to become a Travel Consultant through joining a retail branch or in our Head Office with roles in Marketing, Commercial, Finance, People/HR, Customer Service, Administration and Business Development - check them out today.

Our Apprenticeship intake has closed for the year and is due to reopen in early 2024.

Rewards and recognition

We want to recognise that our growing business wouldn't be successful without the hard work and commitment of our teams - see what we have to offer.


Competitive salary and unlimited bonus

Our apprentices who join our travel roles in Retail all have a competitive salary and unlimited bonus with lots of opportunities to significantly increase take home pay. Not only do colleagues have individual bonus, all colleagues work together for a team bonus too.

Smile rewards

Our apprentices who join our travel roles in Retail benefit from supplier incentives to sell holidays and these are loaded on a personal MasterCard know as your smile card. Many colleagues treat themselves as you can spend your incentives at your leisure and even save for a bigger treat (we know a colleague who paid their house deposit from their smile rewards).

Shopping discounts

All colleagues can access discounts for many retailers from fashion to groceries to technology so you can make the most of your take up pay when you go shopping.

Educational opportunities

Our apprentices who join our travel roles in Retail explore the world and grow their knowledge of great holiday destinations through taking time out of work to be on paid holidays with suppliers to sample what we sell.

Holiday discounts

All colleagues can book their personal holidays through Hays Travel and benefit form generous discounts for you and anyone in your travel group. We also extend discounts to your family and friends too.

Give back to your local community

Giving back to the local community is one of our main priorities. Every year, each of our branches are provided with an annual budget to use on sponsoring any fundraising activities they wish to be part of.

State of the art technology

We want our colleagues to go about their work with ease and therefore we invest in our systems so you can search holidays and process your customers bookings at ease.


Our customers always get a professional service and our uniform is part of the message we portray. All colleagues in retail roles are provided with uniform with options that suit your personal preferences.

Career progression and development

There is a wide range of learning and development opportunities for all colleagues. Our aim is that all colleagues progress in Hays Travel through investment in their development - you will not be a stranger to our learning and development teams who continuously improve our learning programmes to support you be the best you can be.