2024 apprentice applications are now closed

Head Office


Our Head Office in Sunderland City Centre is a hub of excitement and home to over 35 different departments. As a Head Office Apprentice, you will get the chance to work with some of these teams to support our retail, homeworking, franchises, and independence group divisions. All whilst working towards a Level 2 Customer Service Practitioner qualification.

  • Marketing
  • Join one of our Marketing teams and gain knowledge into how Hays Travel creates marketing communications strategies and find the most effective ways to sell to our customers both online and offline. From Commercial, Events, and Product, to Creative, Social Media, and Digital Marketing, we have some exciting apprenticeship opportunities.
    Find out more!

  • Finance
  • Join our Finance Department and gain hands-on experience in accounting and financial management while working alongside experienced professionals. With teams specialising in Payroll, Banking, and Forex, this is an excellent opportunity for someone who is looking to kickstart their career in finance.
    Find out more!

  • Support Services
  • Join one of our Support Services teams and gain knowledge of how Hays Travel works behind the scenes. Learn our selling systems software, understand our aftersales processes, assist with training new recruits in the business, or help to improve our customer services and support systems.
    Find out more!

Is a Head Office Apprenticeship right for you?

As a head office apprentice, you will be placed in a department where you can achieve, your aspirations. Whilst beginning to learn about the business and how we operate, you will be provided with ongoing training and support to help develop your skills to flourish. Working in head office requires hard work, good resilience, and excellent customer service skills, we will be there every step of the way to help.


Head Office Success Stories

Since finding my apprenticeship, I've never looked back.

Millen joined us in our latest intake of apprentices as part of the Product Team. His role in the Product Team involves sourcing offers for TV, social media, and WhatsApp and updating the Hays Travel website.

“My apprenticeship is mint! I have always struggled in a classroom environment. However, the smaller class sizes and 1-2-1 support at Hays Travel have helped me massively I found the apprenticeship after looking with my mam. She suggested it would be a good option as she knows people who worked here, and they speak very highly of it.”

“Everybody on my course has felt comfortable enough to contribute and I’ve had a really good support system. I have learnt a lot of life skills, timekeeping, and organisation skills. And I enjoy earning while I’m learning. I’ve picked the role up quickly and really enjoy working with the people on my team. The atmosphere at Head Office is great. You should definitely apply, in Head Office, there are so many different roles to choose from and the support you receive is amazing".”

Millen eventually would like to become Head of Marketing. But, in the meantime, he is enjoying working through his apprenticeship and learning new skills every day.



The fresh start I needed.

“When I got the apprenticeship, I thought it was going to be like school. However, I found that it was so much more supportive. The tutors were patient and adapted their learning plan to help with my ADHD. My Learning & Development coaches challenged me daily which made me realise they were there to help me. They knew what I needed before I knew and made me realise my true potential. Everyone believed in me here. My learning style was prioritised, and I was able to work at my own pace.”

During her apprenticeship, Lexie learned valued life skills and customer service along with passing her functional skills in maths. Lexie loves her current role and enjoys helping customers.

“I love that my role is so varied, and I never know what call I will get each day- it keeps me on my toes. I feel comfortable here- I belong. I’ve made friends for life and would love to progress in the company. Looking back now I don't recognise myself. I wouldn't be where I am today without the amazing support system, I have at Hays Travel.”

Lexie completed her apprenticeship with a Distinction Level 2 Customer Service.

It was a great chance to earn and learn.

Zakiya was unsure what she wanted to do but after studying a business marketing module she knew marketing interested her. After securing an apprenticeship in social media operations, Zakiya supports branches with their pages and looks at elevating performance and creating assets.

“The apprenticeship was a great option for me as I was able to earn and learn but also gain valuable experience within marketing. I had a great relationship with the learning and development team. They knew me better than I knew myself. Here at Hays Travel, my voice is listened to. I can suggest ideas and encourage positive changes. I recently implemented a multi-faith room in our Head Office in Sunderland.”

Zakiya Completed her L2 Customer Service Apprenticeship with a Distinction. She is now preparing to start a new Digital Marketing Apprenticeship and is keen to progress and gain experience in other departments within the larger marketing team.



For information on our Ofsted reports
Click Here

Ofsted Good Provider

Rewards and recognition

We want to recognise that our growing business wouldn't be successful without the hard work and commitment of our teams - see what we have to offer.


Welcome gift up to the value of £200

As a welcome to the Hays Travel family, we are giving all apprentices who join us a gift worth up to a whopping £200! From driving lessons, holiday gift cards, and entertainment vouchers to a nice top-up on your earnings, joining our team is the gift that just keeps on giving.

Career progression & development

There is a wide range of learning and development opportunities for all colleagues. Our aim is that all colleagues progress in Hays Travel through investment in their development - you will not be a stranger to our learning and development teams who continuously improve our learning programmes to support you be the best you can be.

Holiday discounts for you and your family

All colleagues can book their personal holidays through Hays Travel and benefit form generous discounts for you and anyone in your travel group. We also extend discounts to your family and friends too.

Top up your earnings with bonuses

Our retail apprentices have the amazing opportunity to top up their wages with bonuses! Across our UK-wide branches, our team members have both individual and team targets, including our retail apprentices. Our way of rewarding hardworking individuals, you can increase your take-home pay by hitting targets, just like your experienced colleagues. It pays to be a part of Hays Travel. *Sales only

Smile Rewards

Our apprentices who join our travel roles in Retail benefit from supplier incentives to sell holidays and these are loaded on a personal MasterCard know as your smile card. Many colleagues treat themselves as you can spend your incentives at your leisure and even save for a bigger treat (we know a colleague who paid their house deposit from their smile rewards). *Sales only

Give back to your community

Giving back to the local community is one of our main priorities. Every year, each of our branches are provided with an annual budget to use on sponsoring any fundraising activities they wish to be part of.