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Retail

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Our retail teams are at the core of everything we do. Showcasing sales skills, achieving targets, building lasting relationships with customers, and making their dreams come true. It’s in our branches where the amazing moments happen. Find out how our retail teams work whilst you work towards a Level 3 Travel Consultant qualification.

Our Retail Apprentices get to know our products inside out. They help us drive new business and find the most effective ways to sell to our customers whilst developing their customer service and selling skills to become a rounded member of our fast-paced retail teams. If want to develop your passion for travel, this is a perfect start!



Is a Retail Apprenticeship right for you?

As a retail apprentice, you will be placed in a qualifying Hays Travel branch local to you. Whilst beginning to learn about the business and how we operate, you will be provided with ongoing training and support to help develop your skills to flourish in a sales-driven environment. Working in the sales division requires hard work, resilience, excellent customer service skills, and a firm grasp of product knowledge. But we will be there every step of the way to help.

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Retail Success Stories

An apprenticeship proved to be just the ticket for Bobbi.

Upon leaving school, Bobbi knew that she wanted to enter the world of work but was unsure of what her next steps would be. Having always had a passion for travel, Bobbi felt the L3 Travel Consultant apprenticeship with Hays Travel would be the perfect fit.

“My family have always been big on travelling and I grew up loving the idea of helping other people find their dream holidays. The apprenticeship was a great decision for me, because although I knew I wanted to work, this was a great opportunity for me to achieve a qualification and gain valuable experience at the same time.”

Bobbi has completed her L3 Travel Consultant Apprenticeship and has now progressed to the role of Assistant Manager in our Wallsend branch.

Bobbi

Emmie

Emmie's apprenticeship was just the confidence boost she needed.

Confidence has always been a struggle for Emmie. Making the decision to apply for a Hays Travel retail apprenticeship was a big decision that she did not take lightly, and it was the support of her family that encouraged her to pursue her passion of working in the travel industry.

Since applying for the apprenticeship, Emmie has grown in confidence and credits the Hays Travel Learning & Development team for helping her realise her true potential. /p>

“I have loved my time as an apprentice at Hays Travel, both my colleagues and the Learning & Development team have been so supportive and taken the time to answer my questions and support me through the whole learning process. I’ve learnt so many new skills, from general travel knowledge to time management, customer service and communication skills.”

Emmie loves seeing a customer smile when she helps them find their dream holiday and this feeling has motivated her throughout her apprenticeship.

“I’ve gone from not being able to say hello to a bus driver to now asking them how their day was, I feel like a totally different person when it comes to my confidence. I’ve loved my apprenticeship, and I can’t wait to progress within my current role.”


Eden took her apprenticeship and turned it into an opportunity to learn and grow.

After completing a year in college studying Business, Eden was unsure of what her next steps would be. After sitting down with her Nanna and Grandad, they encouraged her to apply for a Hays Travel Retail Apprenticeship, a local company they have used and admired for several years.

Throughout her apprenticeship, Eden put herself forward for every possible learning experience she could and has credited this hard work for her current success in her role as Assistant Manager in our Bridges branch.

“I really enjoyed my apprenticeship; my colleagues and my coach were such a big support, and this gave me the confidence to put myself forward for further courses. When the opportunity came around to apply for Assistant Manager, I felt prepared and supported enough to apply.
I’ve been at Hays Travel for more than four years now and I’ve managed to progress in to a management role, take an educational trip to Turkey and even meet a former prime minister!”

When asked if she would recommend a Hays Travel apprenticeship, Eden added:
“I absolutely would! It’s a great, friendly company to work for with so many opportunities to progress and learn more about the industry. I’ve never looked back!”

Eden

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For information on our Ofsted reports
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Rewards and recognition

We want to recognise that our growing business wouldn't be successful without the hard work and commitment of our teams - see what we have to offer.

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Welcome gift up to the value of £200

As a welcome to the Hays Travel family, we are giving all apprentices who join us a gift worth up to a whopping £200! From driving lessons, holiday gift cards, and entertainment vouchers to a nice top-up on your earnings, joining our team is the gift that just keeps on giving.
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Career progression & development

There is a wide range of learning and development opportunities for all colleagues. Our aim is that all colleagues progress in Hays Travel through investment in their development - you will not be a stranger to our learning and development teams who continuously improve our learning programmes to support you be the best you can be.
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Holiday discounts for you and your family

All colleagues can book their personal holidays through Hays Travel and benefit form generous discounts for you and anyone in your travel group. We also extend discounts to your family and friends too.
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Top up your earnings with bonuses

Our retail apprentices have the amazing opportunity to top up their wages with bonuses! Across our UK-wide branches, our team members have both individual and team targets, including our retail apprentices. Our way of rewarding hardworking individuals, you can increase your take-home pay by hitting targets, just like your experienced colleagues. It pays to be a part of Hays Travel. *Sales only
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Smile Rewards

Our apprentices who join our travel roles in Retail benefit from supplier incentives to sell holidays and these are loaded on a personal MasterCard know as your smile card. Many colleagues treat themselves as you can spend your incentives at your leisure and even save for a bigger treat (we know a colleague who paid their house deposit from their smile rewards). *Sales only
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Give back to your community

Giving back to the local community is one of our main priorities. Every year, each of our branches are provided with an annual budget to use on sponsoring any fundraising activities they wish to be part of.