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Be part of the team

We're constantly expanding across the UK and offer retail and foreign exchange positions throughout our 461 nationwide branches.

In our branches is where the magic happens, we believe in genuine interactions that allow our customers to effortlessly enjoy booking their holidays with us as we take them on a journey from enquiry to amazing adventures.

We engage with customers face-to-face, via email, on social media, and over the phone - so you have the chance to showcase your sales skills on multiple platforms. All we ask is that you have exceptional customer service skills, a lively personality and are able to build a rapport with our customers to deliver their perfect holiday.

A remarkable 99% of our customers rate our service good or excellent and come back to us time and time again to book their holidays. Join us and you'll have the chance to work in an exciting and fast-paced environment where you are rewarded with a competitive salary and unlimited bonus.

Of course, it's not all about work. We are a Company that celebrates success, is supportive, listens and develops you, plus as one big family we like to party too.

Featured roles

We have the below exciting roles operating in all of our branches and if you don't have travel experience, then join us on our New to Travel programme and start an exciting career.

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Branch Manager

Lead a retail branch, inspire your team, and together deliver exceptional service to customers to make their holiday dreams a reality, sums up our Branch Manager role and in return you will get a competitive salary and an unlimited bonus structure, we allow you to strive for greatness, and in return we reward you. Being part of the UK's largest independent travel agent comes with many benefits. With hundreds of suppliers to pick and choose from, as a Branch Manager, you will be sales driven with the freedom to craft the perfect holidays for our customers and achieve your targets; all whilst building a vast knowledge of the holiday experience we all love. As a leader, you will share your expertise to support, develop, train and guide your team to the best they can be. After all, it is our branches exceptional customer service, expert travel knowledge and genuine passion that our customers return for - time and time again.

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Assistant Branch Manager

A very important role that requires you to have strong leadership skills as well as a confident and driven personality. You also need to be friendly and approachable. As a branch manager you will be I charge of leading a team, bringing excellent customer service to our customers and making sure you and your team hit your sales goals. These re just a few examples of what is to be expected in this exciting role. You will meet so many new faces and as well as speak to them, in store and n meetings. Our branch mangers often go on holidays to attend conferences, one of the many benefits.

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Travel Consultant

We are looking for colleagues that are passionate and excited to work in the industry. You will be sales driven and motivated to achieve sales targets. You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays. We encourage you to use your personality to sell through social media channels and we also empower you to attract new customers to your branch as well as maintaining relationships with existing customers.

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Foreign Exchange

We are looking for colleagues who can provide exceptional customer service. In doing so we expect all our customers to feel valued and special as you will be responsible for adding value to their holiday experience. Your primary role would be to enhance your customers holiday money purchase by using your personality to make recommendations and give product advice around our products. We encourage you on a daily basis to achieve sales targets through engaging with our own holiday customers and attracting new customers to your bureau.

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New to Travel

If you have always dreamed of a career in travel, but struggled to be considered due to lack of previous experience within the travel industry, then being new to travel is not a problem as you can join via our New to Travel Programme. Open to candidates with previous retail and/or sales experience across any industry, you will receive intensive training where you'll learn all about our systems, products and destinations, before joining a branch near you as a Travel Consultant. You will be supported by our experienced learning and development coaches, as well as our travel teams, to develop your experience and skills. (We provide/offer) It is a 6 month intensive training schedule and typically you spend time in virtual classrooms as well as time in branch, You will have a dedicated mentor to support you to put your training into practice. Exciting opportunity that's all focused in giving you a new career.

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Reward and recognition

Our people are what makes Hays Travel. We always explore ways to reward and recognise our colleagues in a fun and meaningful way.

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Competitive salary and unlimited bonus

Our travel roles all have a competitive salary and unlimited bonus with lots of opportunities to significantly increase take home pay. Not only do colleagues have individual bonus, all colleagues work together for a team bonus too.
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Smile rewards

Our retail colleagues benefit from supplier incentives to sell holidays and these are loaded on a personal MasterCard know as your smile card. Many colleagues treat themselves as you can spend your incentives at your leisure and even save for a bigger treat (we know a colleague who paid their house deposit from their smile rewards).
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Shopping discounts

All colleagues can access discounts for many retailers from fashion to groceries to technology so you can make the most of your take up pay when you go shopping.
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Educational opportunities

Our retail colleagues are invited to explore the world and grow their knowledge of great holiday destinations through taking time out of work to be on paid trips holidays with suppliers to sample what we sell.
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Holiday discounts

All colleagues can book their personal holidays through Hays Travel and benefit form generous discounts for you your close family and friends and anyone in your travel group. We also extend discounts to your family and friends too.
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Give back to your local community

Giving back to the local community is one of our main priorities. Every year, each of our branches are provided with an annual budget to use on sponsoring any fundraising activities they wish to be part of.
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State of the art technology

We want our colleagues to go about their work with ease and therefore we invest in our systems so you can search for holidays and process your customers bookings at ease.
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Uniform

Our customers always get a professional service and our uniform is part of the message we portray. All colleagues in retail roles are provided with uniform with options that suit your personal preferences.
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Career progression and development

There is a wide range of learning and development opportunities for all colleagues. Our aim is that all colleagues progress in Hays Travel through investment in their development - you will not be a stranger to our learning and development teams who continuously improve our learning programmes to support you be the best you can be.