We're always looking for exceptional people to join our expanding Call Centre teams across the UK or at our head office based in Sunderland. Although our Call Centre teams are not face to face with our customers they are able to make our customers holiday dreams become a reality.
We engage with customers over the phone, via email and through social media channels - so you have the chance to use your customer service and sales skills on multiple platforms. All we ask is that you have exceptional customer service skills, ability to work in a fast paced environment and you are able to build a rapport with our customers to deliver their perfect holiday and resolve any queries.
Join us and you'll have the chance to work in an exciting and fast-paced environment to sell that holiday people look forward to all year. Of course, it's not all about work. We are a Company that celebrates success, is supportive, listens and develops you, plus as one big family we like to party too.
We have the below exciting roles operating in our virtual and head office based call centres. If you are passionate to deliver excellent customer service and want to join a successful team then join one of our successful teams.
Working as part of a successful digital sales team in a fast-paced & highly motivational sales environment you will engage with our customers who have shown an interest in booking a holiday with Hays Travel. Our customers are at the forefront of everything we do, so exceptional customer service experience is required with 2 years direct travel sales experience. You will get to be part of an amazing growing team and have unlimited earning potential through our bonus scheme and impressive incentives.View jobs
Our in house Call Centre is an operational team which receives high volumes of incoming calls, live chat and email enquiries from agents, supplier partners and other head office teams in relation to customers needing assistance in resort. Our main focus is ensuring exceptional service, efficiency and accuracy at all times whilst striving to hit team targets. If you have customer service experience then this could be the role for you as travel experience is not required. Be part of an expanding team and start your career in travel.View jobs
Be a part of our knowledgeable and expanding Virtual Cruise Call centre team who deliver exceptional customer service in order to maximise sales and overall profitability. The role will see you finding every customer their ideal holiday through calls, email, social media and live chat. You will be provided with ongoing training and support ensuring you are equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences. Due to the complexity of the role we do require 3 years' experience within a travel sales role. Come and be a part of our expanding Cruise team.View jobs
We want to recognise that our growing business wouldn't be successful without the hard work and commitment of our teams - see what we have to offer.