Graduate roles

See our roles here

About us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

What it's like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Our Values

Our SMILE values are embedded into our company and ensure our teams work strongly together. You and all our colleagues will ensure that the Hays Travel values are demonstrated at all times.

  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent


Building relationships and leadership

You will be placed within several departments, working with others across the organisation. This will require you to build relationships at all levels and demonstrate strong communication and interpersonal skills.

Curiosity and critical thinking

We are looking for graduates who are keen to get to grips with a range of different challenges, find out the detail of how each team works and bring a fresh perspective to everything we do.

Flexibility and adaptability

During the programme, you will be engaged in a number of roles, therefore you will need to be adaptable, for instance, having a good attention to detail but also the ability to see the bigger picture. Focus on delivering results Whether you will be working purely on an internal or a public-facing project, you should be able to make decisions, solve problems and see a job all the way through to completion.

Initiative and drive

You will demonstrate an ability for achieving or surpassing results against an internal or external standard of excellence. You need to show a passion for improving the delivery of services with a commitment to continuous improvement.

Our Programmes

Four-year programme

Our four-year programme is your opportunity, as a recent graduate (or Master’s graduate), to help shape the future of Hays Travel Ltd, whilst gaining specialist experience in Retail, Finance, Commercial, Marketing and the Independence Group.

In the first year you will be working in one of our Retail branches whilst gaining in-depth industry knowledge from our award-winning Learning and Development Team. You will complete your first year on programme in a Retail branch that suits you, nationwide. The remaining 3 years of the programme will be operated from our Head Office in Sunderland.

In the world today, graduates like you, use their knowledge and enthusiasm to drive projects that will make a difference to companies like Hays Travel Ltd.

Our four-year programme consists of rotations in key business areas with the first year providing you the opportunity to build on your industry knowledge in Retail, on the front line supporting our colleagues and customers whilst learning more about our company.

You will be given the opportunity to acquire technical expertise whilst contributing to the operational delivery of each area of the company. By experiencing more of our organisation, you will become a more rounded professional, ready for an extraordinary career.

Students and graduates must achieve at least a 2:1 in their degree, post graduate or masters in any subject and have completed their course within the last three years.

Apply now

Department specific programme

To apply for our department specific roles, please click the link below.

Apply now

Rewards and recognition

We want to recognise that our growing business wouldn't be successful without the hard work and commitment of our teams - see what we have to offer.


Competitive salary and unlimited bonus

Our apprentices who join our travel roles in Retail all have a competitive salary and unlimited bonus with lots of opportunities to significantly increase take home pay. Not only do colleagues have individual bonus, all colleagues work together for a team bonus too.

Smile rewards

Our apprentices who join our travel roles in Retail benefit from supplier incentives to sell holidays and these are loaded on a personal MasterCard know as your smile card. Many colleagues treat themselves as you can spend your incentives at your leisure and even save for a bigger treat (we know a colleague who paid their house deposit from their smile rewards).

Shopping discounts

All colleagues can access discounts for many retailers from fashion to groceries to technology so you can make the most of your take up pay when you go shopping.

Educational opportunities

Our apprentices who join our travel roles in Retail explore the world and grow their knowledge of great holiday destinations through taking time out of work to be on paid holidays with suppliers to sample what we sell.

Holiday discounts

All colleagues can book their personal holidays through Hays Travel and benefit form generous discounts for you and anyone in your travel group. We also extend discounts to your family and friends too.

Give back to your local community

Giving back to the local community is one of our main priorities. Every year, each of our branches are provided with an annual budget to use on sponsoring any fundraising activities they wish to be part of.

State of the art technology

We want our colleagues to go about their work with ease and therefore we invest in our systems so you can search holidays and process your customers bookings at ease.


Our customers always get a professional service and our uniform is part of the message we portray. All colleagues in retail roles are provided with uniform with options that suit your personal preferences.

Career progression and development

There is a wide range of learning and development opportunities for all colleagues. Our aim is that all colleagues progress in Hays Travel through investment in their development - you will not be a stranger to our learning and development teams who continuously improve our learning programmes to support you be the best you can be.