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Be part of the team

We're always looking for exceptional people to join our expanding Call Centre teams across the UK or at our head office based in Sunderland. Although our Call Centre teams are not face to face with our customers they are able to make our customers holiday dreams become a reality.

We engage with customers over the phone, via email and through social media channels - so you have the chance to use your customer service and sales skills on multiple platforms. All we ask is that you have exceptional customer service skills, ability to work in a fast paced environment and you are able to build a rapport with our customers to deliver their perfect holiday and resolve any queries.

Join us and you'll have the chance to work in an exciting and fast-paced environment to sell that holiday people look forward to all year. Of course, it's not all about work. We are a Company that celebrates success, is supportive, listens and develops you, plus as one big family we like to party too.

Featured roles

We have the below exciting roles operating in our virtual and head office based call centres. If you are passionate to deliver excellent customer service and want to join a successful team then join one of our successful teams.

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Virtual Call Centre

Working as part of a successful digital sales team in a fast-paced & highly motivational sales environment you will engage with our customers who have shown an interest in booking a holiday with Hays Travel. Our customers are at the forefront of everything we do, so exceptional customer service experience is required with 2 years direct travel sales experience. You will get to be part of an amazing growing team and have unlimited earning potential through our bonus scheme and impressive incentives.

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Head Office Call Centre

Our in house Call Centre is an operational team which receives high volumes of incoming calls, live chat and email enquiries from agents, supplier partners and other head office teams in relation to customers needing assistance in resort. Our main focus is ensuring exceptional service, efficiency and accuracy at all times whilst striving to hit team targets. If you have customer service experience then this could be the role for you as travel experience is not required. Be part of an expanding team and start your career in travel.

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Cruise Call Centre

Be a part of our knowledgeable and expanding Virtual Cruise Call centre team who deliver exceptional customer service in order to maximise sales and overall profitability. The role will see you finding every customer their ideal holiday through calls, email, social media and live chat. You will be provided with ongoing training and support ensuring you are equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences. Due to the complexity of the role we do require 3 years' experience within a travel sales role. Come and be a part of our expanding Cruise team.

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Rewards and recognition

We want to recognise that our growing business wouldn't be successful without the hard work and commitment of our teams - see what we have to offer.

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Competitive salary and unlimited bonus

Our travel roles all have a competitive salary and unlimited bonus with lots of opportunities to significantly increase take home pay. Not only do colleagues have individual bonus, all colleagues work together for a team bonus too.
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Smile rewards

Our retail colleagues benefit from supplier incentives to sell holidays and these are loaded on a personal MasterCard know as your smile card. Many colleagues treat themselves as you can spend your incentives at your leisure and even save for a bigger treat (we know a colleague who paid their house deposit from their smile rewards).
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Shopping discounts

All colleagues can access discounts for many retailers from fashion to groceries to technology so you can make the most of your take up pay when you go shopping.
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Educational opportunities

Our retail colleagues explore the world and grow their knowledge of great holiday destinations through taking time out of work to be on paid holidays with suppliers to sample what we sell.
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Holiday discounts

All colleagues can book their personal holidays through Hays Travel and benefit form generous discounts for you and anyone in your travel group. We also extend discounts to your family and friends too.
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Give back to your local community

Giving back to the local community is one of our main priorities. Every year, each of our branches are provided with an annual budget to use on sponsoring any fundraising activities they wish to be part of.
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State of the art technology

We want our colleagues to go about their work with ease and therefore we invest in our systems so you can search holidays and process your customers bookings at ease.
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Career progression and development

There is a wide range of learning and development opportunities for all colleagues. Our aim is that all colleagues progress in Hays Travel through investment in their development - you will not be a stranger to our learning and development teams who continuously improve our learning programmes to support you be the best you can be.