We currently have vacancies at the following branches: Sedgefield, Billingham, Middlesbrough, Sunderland, South Shields, Newcastle,and Peterlee.

As a Travel Consultant in one of our branches you will ensure that every customer who walks through the door finds their ideal holiday, whether it’s skiing in the Alps, relaxing on a secluded beach or a bustling city break that they’re after, you have to make it happen. You will offer suggestions, recommendations and go through their options until they have the holiday that suits their dreams – and their budget. Responsibilities include maximising sales including foreign exchange, assisting with the effective day-to-day operation of the branch as well as providing excellent customer service at all times. You need to have previous experience of working within an ABTA environment, and a proven sales record along with a recognised travel qualification

As an Assistant Manager in one of our branches you will ensure that every customer who walks through the door finds their ideal holiday, whether it’s skiing in the Alps, relaxing on a secluded beach or a bustling city break.

Responsibilities include ensuring the overall profitability of the branch. You will also assist with maximising sales, the effective day-to-day operation of the branch as well as supervising, motivating, coaching and developing the team. You should have previous experience of working in an ABTA environment and have good leadership skills. You will also need a flair for sales along with a proven sales record, excellent customer service skills and a genuine passion for travel. If you meet the above criteria then a management position with ABTA’s largest independently owned travel agent could be for you.

As a Cruise Consultant in one of our branches you will ensure that every customer who walks through the door finds their ideal Cruise. You will offer suggestions, recommendations and go through their options until they have the holiday that suits their dreams – and their budget. Responsibilities include maximising sales including foreign exchange, assisting with the effective day-to-day operation of the branch as well as providing excellent customer service at all times.

Applicants need to have previous experience of working within a travel agency/ABTA envionment and a recognised travel qualification would be an advantage. Experience of cruising and cruise product knowledge is desirable however not essential. You will also need a flair for sales along with a proven sales record and a genuine passion for travel. If you meet the above criteria then a position with ABTA’s largest independently owned travel agent could be for you.

We are currently looking for Senior Travel Consultants to provide staff cover at our branches based throughout the North East region. You will offer suggestions, recommendations and go through their options until they have their holiday that suits their dreams and their budget. Responsibilities include maximising sales including foreign exchange, assisting with the effective day-to-day operation of the branch as well as providing excellent customer service at all times.

Applicants must have at least 2 years experience of working within a travel agency, have a proven sales record and the ability to work towards targets. Applicants should also possess a clean driving licence due to the nature of the role and although having your own transport would be desirable, this is not essential.

We are currently recruiting for an Apprentice to join us on our Modern Apprentice programme at our Darlington branch. The Apprentice programme is a two-year NVQ course and is operated by Newcastle College. The programme gives you the chance to earn while you learn and take the first steps towards the career of your choice. You get a real job, get training and you get qualified! After the training programme is completed you will have gained an NVQ level 3 in Travel Services as well as invaluable work experience.

GCSEs grade C or above in Maths & English are preffered however not essential. You will need to be enthusiastic, outgoing and helpful with a real commitment to learning about the business. So if you have a genuine passion for travel and love talking to people, come and join us and you will enjoy the relaxed, friendly culture, be given the opportunity to train and progress your career within the company and will always be rewarded for your hard work.

As a Foreign Exchange Cashier in one of our branches you will ensure that every customer who walks through the door is provided with exceptional customer service.

Responsibilities will include increasing exposure and ensuring profitability of the foreign exchange bureau, maximising sales, and assisting with the effective day to day operation of the branch and bureau. Applicants need to have experience of handling large amounts of cash, cash reconciliation along with knowledge of banking procedures. You will also need a flair for sales not necessarily travel sales, preferably with a proven sales record as the role involves working to both individual and team targets. Previous experience of working in foreign exchange is preferred however not essential.

A key member of the senior management team, you will be responsible for the development and day-to-day management of the Air Product & Reservations functions of the Flights Department. The role oversees the delivery of air product in order to support the company strategy whilst optimising cross departmental efficiencies. Taking responsibility for the Air Product & Reservations teams, you will work closely with other departments (Hays Travel Product Manager, Hays Faraway Product, Marketing and Finance) to maximise sales and profitability, whilst seeking to deliver excellent customer service to our clients. Additionally, the role encompasses managing the Flights team, who hold responsibility beyond Hays Faraway’s operations and you are also expected to contribute, whenever possible, to the success of other areas of the business.

Applicants must have scheduled airline negotiation experience and existing contacts in the airline industry. You should have excellent communication and leadership skills, have strong commercial/finance awareness and be process orientated, with strong attention to detail. BA fares & ticketing is desirable and GDS knowledge is required.

We are currently recruiting for a Commercial Manager to work within our busy Head Office. The Commercial Department ensure that Hays Travel benefit from favourable commercial terms with all operators. They act as the central information point for the company, uploading and maintaining the intranet site with campaign details, staff incentives and supplier offers. Responsibilities will involve meeting Tour Operators to ensure that we receive the best deals and negotiating additional deals and staff incentives where possible; negotiation and renewal of travel insurance; authorising the use of new tour operators and maintaining supplier maintenance on in-house system; approving branch applications to use ATOL and managing the process from application, brochure production to sales, production of invoices and reporting to CAA as well as managing the commercial team.

Applicants are required to have excellent communication skills with the ability to liaise with all levels of staff from branch level to Director; excellent knowledge of the travel industry; have commercial awareness; be well organised and a good people manager.