As a Travel Consultant in one of our branches you will ensure that every customer who walks through the door finds their ideal holiday, whether it’s skiing in the Alps, relaxing on a secluded beach or a bustling city break that they’re after, you have to make it happen. You will offer suggestions, recommendations and go through their options until they have the holiday that suits their dreams – and their budget.

Responsibilities include maximising sales including foreign exchange, assisting with the effective day to day operation of the branch as well as providing excellent customer service at all times. You should have previous travel agency experience as well as a flair for sales along with a proven sales record and a genuine passion for travel.

We are currently recruiting for a Senior Travel Consultant to work at our Wallsend branch on a temporary basis to cover a period of maternity leave. As a Travel Consultant in one of our branches you will ensure that every customer who walks through the door finds their ideal holiday, whether it’s skiing in the Alps, relaxing on a secluded beach or a bustling city break that they’re after, you have to make it happen. You will offer suggestions, recommendations and go through their options until they have the holiday that suits their dreams – and their budget.

Responsibilities will include maximising sales including foreign exchange, assisting with the effective day to day operation of the branch as well as providing excellent customer service at all times. You should have previous experience of working in an ABTA environment alongside a recognised travel qualification. You will also need a flair for sales along with a proven sales record and a genuine passion for travel.

We are currently recruiting for Assistant Managers to work at our Wallsend and Spennymoor branches on a temporary basis to cover a period of maternity leave. As an Assistant Manager in one of our branches you will ensure that every customer who walks through the door finds their ideal holiday, whether it’s skiing in the Alps, relaxing on a secluded beach or a bustling city break.

Responsibilities include ensuring the overall profitability of the branch. You will also assist with maximising sales, the effective day-to-day operation of the branch as well as supervising, motivating, coaching and developing the team. You should have previous experience of working in a travel agency/ABTA environment and have good leadership skills. You will also need a flair for sales along with a proven sales record, excellent customer service skills and a genuine passion for travel.

Starting by developing your product knowledge on destinations and Tour Operators, customer service and sales skills you will begin to sell products and work towards targets once you have gained the necessary skills. You will also be responsible for brochure stock control, progressing towards your qualification and continuously developing your skills in order to become a successful Travel Consultant.Working towards an NVQ level 3 in travel services, operated by Hays Travel Ltd in conjunction with Newcastle College, you will learn about the travel and tourism industry, becoming proficient in worldwide geography, selling and promoting products to a variety of customers and understanding the systems used to perform your job with confidence. You will develop essential key skills like communication, numeracy and information technology. The programme gives you the chance to earn while you learn and take the first steps towards the career of your choice. You get a real job, get training and you get qualified! After the training programme is completed you will have gained an NVQ level 3 in Travel Services as well as invaluable work experience.

You should have a genuine passion for travel, love talking to people and be enthusiastic and helpful with a real commitment to learning about the business. It is preferable that you have GCSE grades A – C in Maths and English as you may have more work to do for your qualification if you don’t. A previous qualification relevant to the industry would be quite useful however this isn’t essential.

We are currently recruiting for Reconciliation Clerks to work within one of our busy finance departments. The role will be responsible for the balance and payment of tour operator statements, including the processing of insurance, urgent cheque requests and client refunds.

Applicants should have previous reconciliation experience along with knowledge of Microsoft applications, excellent numeracy and problem solving skills with the ability to work in a fast paced environment meeting targets and deadlines. You should also have excellent customer service and communication skills.

This role will be responsible for the development, layout, coding & functionality of new Hays Travel websites & maintenance of current systems, liaising with various departments to deliver new websites & in-house systems in line with required specifications & timescales. Duties include writing applications in C#.Net but also with the ability to use combinations of coding languages such as HTML, XHTML, CSS, Javascript, PHP or Actionscript, creating & enhancing in-house Windows C# applications, assisting the Web Manager in planning & writing technical specifications and integrating, maintaining & monitoring servers & databases used within the web team.

Applicants must have comprehensive knowledge of XHTML & CSS with the ability to work as a team and have the drive to be solely responsible for projects. Knowledge of C#.Net for Windows & web applications is desirable but not essential.